Customer Service

Toll-free 24-hour customer support and voice authorization is available through EXS. Refer to the customer service phone number listed on your terminal sticker. Please have your merchant number and daytime telephone number available with all inquiries.

You can also contact us via email:

General Information: sales@exscreditcardprocessing.com
Service and Support: support@exscreditcardprocessing.com

Note: Any statement-related (billing) inquiries should be received within 60 days of discrepancy.

 

 

 

 

Do's and Dont's

Operating Guidelines

Retention of Sales Drafts

When to Ask

Never Honor a Bankcard When...

Electronic Data Capture (EDC) Merchants

Accepting Debit and EBT Cards

Merchant Use of Convenience Fees

Chargebacks

Supplies

Preventing Fraud

Prohibited Transactions

Card Services Terms and Conditions

Customer Service