You May Ask For Personal Information When...

• Store policy is to request it for all payment methods including checks and cash. You cannot make providing information a condition of the credit card sale, unless local laws allow it
• You need this information to deliver an order
• The credit card authorization operator specifically requests you obtain it
• The credit card or debit card is not signed and you must have the cardholder sign it and check the signature against another piece of identification.

 

 

Do's and Dont's

Operating Guidelines

Retention of Sales Drafts

When to Ask

Never Honor a Bankcard When...

Electronic Data Capture (EDC) Merchants

Accepting Debit and EBT Cards

Merchant Use of Convenience Fees

Chargebacks

Supplies

Preventing Fraud

Prohibited Transactions

Card Services Terms and Conditions

Customer Service